Media & Technology2026AI SolutionsAutomationAPI Development
Support that resolves before a human reads it
An AI support layer that deflects routine tickets with cited, accurate answers, and knows exactly when to hand off to a person.
SaaS Platform
61%
Tickets deflected
94%
Answer accuracy
4 min
Avg. resolution
4.7★
CSAT on AI replies
The challenge
The client's support team was drowning. Ticket volume grew faster than headcount, and generic chatbots had already burned the team's trust with confident wrong answers.
What we did
- 01Built a retrieval system grounded strictly in the client's own docs and past resolutions.
- 02Added an evaluation harness so every answer's accuracy could be measured, not assumed.
- 03Set explicit confidence thresholds that route uncertain cases straight to a human.
- 04Shipped behind a feature flag and expanded only as the numbers earned it.
Get in touch
Let's engineer what's next.
Tell us where you're headed. We'll bring a small, senior team and a clear plan to get you there.